b:bot — Privacy Policy

Who we are

b:bot SAS is the data controller for personal data collected through this website and our products. We design and manufacture high-density reverse vending machines for deposit return systems (DRS) across Europe.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, contact us, or use our services. It applies in accordance with the General Data Protection Regulation (GDPR) and applicable national data protection laws.

Data we collect

We collect personal data only when necessary and only through lawful means. This includes:

Contact data — name, email address, company name, phone number, when you submit a contact or demo request form.
Usage data — pages visited, time spent, referring URL, browser and device type, collected via analytics cookies (with consent).
Communication data — content of messages or emails you send us, including any attachments.

We do not collect sensitive personal data (health, biometric, financial) through this website.

How we use your data

We use personal data for the following purposes:

Responding to contact, demo, or sales enquiries
Sending commercial or product information where you have given consent
Analysing website usage to improve performance and content
Complying with legal obligations

Legal basis for processing

Processing activity	Legal basis
Responding to enquiries	Legitimate interest / Contract
Marketing communications	Consent
Analytics	Consent
Legal compliance	Legal obligation

Data retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Contact enquiries: retained for 3 years from last interaction
Marketing consent records: retained until consent is withdrawn
Analytics data: aggregated and anonymised after 14 months

Your rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

Right of access

Obtain a copy of the personal data we hold about you.

Right to rectification

Request correction of inaccurate or incomplete data.

Right to erasure

Request deletion of your data where there is no legal basis for retention.

Right to portability

Receive your data in a structured, machine-readable format.

Right to object

Object to processing based on legitimate interest or for direct marketing.

Right to withdraw consent

Withdraw consent at any time for processing based on consent.

To exercise any of these rights, contact us at contact@b-bot.com. We will respond within 30 days. You also have the right to lodge a complaint with your national supervisory authority.

Third parties and transfers

We may share data with trusted third-party service providers strictly for the purposes described in this policy (e.g., CRM, email platform, analytics). We do not sell personal data. All processors are bound by data processing agreements.

If data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

Contact & complaints

For any privacy-related queries or to exercise your rights, please contact our Data Privacy Team:

b:bot — Data Privacy Team
contact@b-bot.com

Related policies: Cookie Policy Legal Notice